Reed Medical Limited delivers to locations in the mainland UK only. The order will be delivered to the billing address unless otherwise requested.
Deliveries will be made by Reed Medical Limited using our chosen courier service. If nobody is available to receive the product the courier will post a note through the door and take the delivery to your nearest depot.
We do not deliver to PO Box numbers, hotels or hostels.
Our standard UK postage and packing price is £2.00, inclusive of VAT, per order. Any references to free delivery refer to mainland UK only and only applies on orders of two or more pairs of socks.
Returns & Refunds
Customers may return items to Reed Medical Limited.
We ask that you pay the postage to return goods to us but if you ask for an exchange we will pay to post any items we send back out to you. If we were to offer a free returns service we would have to recover this cost, either by increasing the price of our products or by increasing our postage and packing cost on outgoing orders. We would prefer not to do this as only a very small number of customers have to return items to us.
The address for product returns is:
Reed Medical Limited,
Shadsworth Business Park,
To be accepted for return the item(s) must be returned in the original packaging, sealed and suitable for resale.
Please specify why the items has been returned:
- Faulty – indicating the nature of the fault
- Wrong fit
- Wrong item supplied
- Goods damaged or gone missing in transit
- Incomplete order
Please enclose the dispatch note or invoice accompanying the delivery so that we can trace the original order and refund or re-deliver as applicable.
We recommend that you request a ‘proof of posting’ receipt from the Post Office for any items you return.
If the returns are not in their original condition and packaging or has parts missing, Reed Medical Limited reserves the right to reject the returned item(s) and decline a replacement or refund for the product.
If the return is accepted, Reed Medical Limited will refund the price that has been paid for the items by crediting the payment card. Any postage and packing costs will not be refunded.
We will only accept returns for items bought on this website. We cannot accept any items purchased through other distribution channels. Proof of purchase is required in the form of an original invoice.